Secure access to your workspace
One place for Demo clients to raise support requests, follow every reply until the work is done, and decide who on their team can see what.
You get an invitation
Your Demo team or your company's portal admin invites your work email.
You sign in
Set a password, or use Google or Microsoft with the same address.
You follow your work
See every ticket, every reply and when it is done, together with your team.
Your support history and your team, without the inbox hunt
Epic Portal works next to email. You can keep writing to support as you do today, and every conversation also lands here.
Support tickets
Every request you send to support becomes a ticket you can follow from start to finish.
- See the status, every reply and who opened each ticket
- Narrow the list to the tickets you opened
- Reply from the portal or keep replying by email
Team and access
Your company's portal admins decide who gets in and what they can do.
- Invite colleagues by email and choose their role
- Change a role or remove access at any time
- Keep your contact list up to date for the Demo team
Your account
A simple profile so the people helping you know who they are talking to.
- Name, phone number and profile photo
- Sign in with a password, Google or Microsoft
- Connect or disconnect a sign-in method yourself
Google, Microsoft and your data
Epic Portal offers Google and Microsoft sign-in so you do not need another password, and lets our own staff connect their calendar so you can book meetings with them. Here is exactly what each involves.
What sign-in asks for
Only the basic sign-in permissions: openid, email and profile. That gives Epic Portal your name, your email address and whether the provider has verified it.
How we use it
- Your verified email address matches you to the invitation or account your company set up.
- Your name is shown on your profile and on the tickets you open.
- We keep the provider's account identifier so the same account signs you in next time.
What we never do
- Read your email, files or contacts.
- Ask a client account for any calendar access, or keep provider access tokens for sign-in.
- Sell your data, use it for advertising or use it to train AI models.
Staff calendars for meeting booking
A member of our staff can choose to connect their Google Calendar (calendar.freebusy and calendar.events) or Microsoft 365 calendar. We then see only when they are busy or free, so the booking pages offer free times, and we add each meeting booked with them to their calendar, updating or removing it if the booking moves or is cancelled. We never read, change or delete their other events. The access tokens are stored encrypted, and when they disconnect we delete them, and for Google also ask Google to revoke our access.
Your control
You can disconnect Google or Microsoft from your account page at any time and sign in with a password instead. To have your account removed, ask your company's portal admin or email ozankurt@epicalgorithms.com.
Google API Services User Data Policy
Epic Portal's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The full details are in our Privacy Policy.
Already invited?
Open the link in your invitation email, or sign in with the address it was sent to.